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Shipping & delivery
We deliver anywhere in Canada, and you see the shipping cost on your invoice before you pay. Heaters, controls, stones and accessories ship from our Ontario warehouse once payment is received. How ordering works explains each step.
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What shipping costs
We quote shipping for each order, based on your address and the size and weight of the items, rather than charging a flat rate. It appears on your invoice as its own line, next to the products and the tax for your province, so you know the full total before you pay.
How long it takes
- In-stock items ship in 3–5 business days after we receive payment.
- Special-order items, which we order from the manufacturer for you, take 3–6 weeks. If anything in your order is a special order, we’ll tell you before you pay.
- Outdoor saunas take 4–6 weeks from your deposit.
Once your order is on its way, the time in transit depends on the carrier and the distance to your address.
Heaters, controls, stones and accessories
Your order travels by carrier to the shipping address on your invoice. Sauna stones come in boxes of 10 to 20 kg each, so plan for help carrying them.
Outdoor saunas
- Delivery and assembly: quoted to your address, anywhere in Canada, and listed on your written quote before you pay anything.
- Base, delivery method and access: we confirm what your model needs with your quote.
- Payment: a 40% deposit starts production, and the balance is due before delivery.
Before delivery day, please have:
- A level, well-drained base: compacted gravel with pavers, a concrete pad, or a deck built to carry the sauna’s weight
- A clear route from the street to the base, with no low wires or branches in the way
- Space for the delivery truck to park
- Someone home on delivery day
Our site prep guide walks through the base, the route and the permits.
When your order arrives
- Check the boxes and products as soon as they arrive, and photograph any damage to the boxes, labels or products.
- Report shipping damage within 48 hours of delivery, with your photos.
- Don’t install a damaged heater or control. Contact us first, and we’ll arrange the next step with the carrier or the manufacturer.
There’s no restocking fee on an item that arrives damaged, defective or wrong. Our returns and cancellations policy explains how it works.
Changing your shipping address
Contact us before your order ships. Because shipping is quoted for your address, a new address can change the shipping cost.
Questions?
See the FAQ, our returns and cancellations policy, or contact us.
More help
Ready when you are
Find a heater rated for your room, or send us your plans to check first. You pay nothing until you approve a written invoice.
