How ordering works

The four steps

1. Send your request

Add heaters, controls, stones or accessories to your cart and send an order request. It takes a few minutes, and there’s no card to enter. For an outdoor sauna, send a quote request with the style, size and your postal code.

2. We confirm the details

We check stock and work out the full total: the products, shipping to your address and the tax for your province. We also check that your heater, control, contactor box and stones match the manufacturer’s documents, and we’ll tell you if anything is missing or if an item is a special order.

3. You approve the invoice and pay

We email you a written invoice listing every item, the shipping cost, the tax and the total in Canadian dollars. Nothing is final until you approve it and pay. You can pay by Interac e-Transfer, or by credit card through the secure payment link on the invoice.

4. We ship your order

Orders ship from our Ontario warehouse once payment is received. In-stock items ship in 3–5 business days after payment, and special-order items take 3–6 weeks. Shipping and delivery explains shipping costs, lead times and what to check when your order arrives.

Change your mind? It’s free until you pay

You can change or cancel your request at no cost at any time before you pay. Sending a request doesn’t commit you to buy, and no payment is taken with it. After you pay, our returns and cancellations policy applies.

Outdoor saunas

We quote saunas one at a time, because the size, options, site access and delivery all change the price. You send a request, and we send a written quote that lists the sauna, options, delivery, assembly and tax. When you approve it, a 40% deposit starts production, and the balance is due before delivery. The lead time is 4–6 weeks from your deposit, and the deposit is refundable until production starts. Our site prep guide helps you get the yard ready while you wait.

How to recognize a genuine Lakeshore invoice

Payment scams often copy real businesses. Before you pay, check that:

• The order number, items and shipping address match the request you sent.
• You’re paying by Interac e-Transfer as the invoice describes, or by card through the secure payment link on the invoice itself.
• Your bank may show our registered company name as the e-Transfer recipient. Your invoice tells you which name to expect.

Treat any message that says our payment details have changed as suspicious. Before you pay, check with us through our contact form or at info@lakeshoresaunas.ca, the address shown on this website, not by replying to that message. And never send card numbers by email or text, to anyone.

Ready to start?

• Not sure which heater fits your room? Try the Heater Finder or browse sauna heaters.
• Planning a backyard sauna? Request a quote.
• Questions first? Read the FAQ or contact us.