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Questions about a heater, an order or a backyard sauna? We’d like to help you choose the right thing the first time.

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Your room size, heater model and postal code help us answer faster.

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What to send for a faster answer

  • Choosing a heater

    • The room’s inside length, width and height
    • The area of any glass, and whether any walls are brick, tile, concrete or log
    • Indoor or outdoor, and how often you’ll use it in winter
    • The power available, if you know it: 240 V single-phase is typical in houses
    • The heater you’re replacing, if there is one

    You can also try the Heater Finder first.

  • An order you’ve sent

    • Your order request number
    • What you’d like to change or ask
  • An outdoor sauna

    • The style and size you’re considering
    • Your postal code
    • Photos of the spot and the route from the street
  • A warranty claim or return

    • Your order number
    • The model and serial number
    • Photos or a short video of the problem

Before you write

Many answers are already here:

We use your contact details only to reply to you and handle your order. See our privacy policy.